Average Reviews:
(More customer reviews)Used to really like the Peek. It was simple, satisfied my needs, and was very affordable. Unfortunately, they went through a transition that really soured me to their product. One day my Peek simply stopped working and then they blamed it on another company. They made us purchase a replacement (although at a low cost) and then it took them 3 weeks (plus) to get us back up and running. For some, this is no big deal and you move on, but for me, it was simply unacceptable. What made the situation really bad, wasn't the outage and the amateur response, it was the total lack of communication that followed the outage.
The company simply didn't tell their users what was going on.
This was a powerful signal that they don't understand their core customer. We simply needed to know how long we were going to out of service and they simply refused to tell us.
To that end , they shut down their phone lines and didn't accept people calling in. You could only email (from another computer or device), and then that would take days for them to respond.
Overall, as long as the system is working, it is OK. But as soon as there is trouble - forget it. The company just inst robust enough, or professional enough to make it through a rough patch.
You have been warned, from a once avid Peekster.
Click Here to see more reviews about: Peek Pronto Mobile Messaging Device with Lifetime Service Included (Grey)
Introducing Peek Pronto - Time and Wired Magazine's Gadget of the Year of 2008 - with lifetime service included.Feel the speed with the power of push email! Peek Pronto gets your emails as soon as they're sent.Peek is a super thin and stylish device that lets you take your email with you and stay connected when and where you want it.Peek is packaged in a lightweight, slim design with a color display, full keypad and simple menus to make email and texting on the go a breeze.Get unlimited email and text messaging for the life of your Peek. Never ever worry about monthly bills, late fees or penalties ever again. Peek is compatible with most major email providers including Hotmail, Yahoo, Gmail, AOL, Microsoft Exchange, AT&T, Comcast, Verizon, Roadrunner, BellSouth, SBCGlobal, Earthlink, Cox, Charter, Cablevision, NetZero, Mac, Optonline and many others. Plus, it is super simple to set-up -- enter your email address and password and that's it. You'll start receiving emails in minutes!Peek works on a high-speed wireless data network with nationwide coverage so it will work almost anywhere. Peek Pronto also supports the viewing of images, Word and PDF documents.Critics have been raving about Peek. The New York Times says Peek is "simple" and "elegant." The Wall Street Journal says its "stylish and simple" and BusinessWeek calls it "sophisticated and easy to use."Peek's friendly and helpful Customer Care is available via phone (877-677-PEEK (7335)) or email (care@getpeek.com) to answer any questions and resolve any problems you might have.What's in the box: Peek Pronto device, AC charger, Rechargeable lithium ion battery, Quick start guide
